As we spend a fair bit of our time at the workshop tinkering on jewelry, we sell mainly online and are stocked at the Design Museum Shop, Supermama and Threadbare & Squirrel. Do sign up in our mailing list to receive the latest updates.
2) Is your jewelry truly sterling silver, gold and made of genuine gems? Are you environmentally friendly?
For metals, we prefer to work on gold and silver from the US, which keeps its purity and quality standards. To guarantee that, all our handmade works are stamped with the quality mark '925', '14K', '18K' or '916'.
The gems we use are handpicked through a carefully sourced pool of credible and fair trade suppliers. All natural diamonds above 0.4cts are GIA-certified and 100% conflict-free and moissanites (better brilliance and 2nd in hardness compared to diamonds) come with a Charles & Covard lifetime warranty certificate. If you prefer, third party gem certificates from the assay office are also available (tests and certification fees are chargeable).
You will find the relevant jewelry specifications recorded in our sales invoices, including any special treatment like gold-plating. This is our personal promise to the client on its quality.
3) Do you provide discounts?
As our works are not seasonal, we don't offer seasonal discounts. However, we love to pamper our fans. Everyone in our mailing list gets a $20 welcome voucher for their first online purchase, plus stands a chance to win a MVJB jewelry or voucher every month, and enjoy a special fans discount on their birthday month. MVJB fans will also enjoy special sneak peaks of new works and updates on latest happenings.
4) Do you provide gift-wrapping?
All our jewelry comes in a velveteen or microfibre cleaning pouch. When shipped, they are also packed in a bubble envelope for protection. We like presents and are happy to gift-wrap it in a satin ribboned box and a handwritten note for a small fee of S$5.
5) What aftersales service do you provide?
To ensure that your MVJB jewelry looks good always, we provide complimentary jewelry cleaning and polishing, and setting checks.
6) How do I find out my or someone's else's ring size?
Jump over here to learn some tips on how to measure yours or someone's ring size.
*Note: Please ensure the right size is given when placing your order. A resize fee may be chargeable if the completed ring must be resized.
For local and custom jewelry orders, we prefer direct bank transfer. For bank transfer, please include the invoice number when you make the transfer. Paypal and major credit cards are also accepted including VISA, Mastercard and American Express. There will be a 5% additional charge for the merchant/paypal fees.
*Impt note: The online payment server will not be able to process your order if your credit card/paypal address defers from your shipping address. Please select 'Request Digital Invoice' payment option, or email us with your order details and we'll send you a digital invoice. (A technical glitch we know...and afraid this is the only solution at the moment. So please bear with us!)
2) For made-to-order jewelry, how long is the production process?
How will I know when my order is ready? Production will begin upon confirm receipt of payment. Production time is between 4 to 8 weeks. We will drop you a note once your order is ready for collection/shipping. For expedited orders, express costs will apply. Pls email us to confirm on timing and costs if you need your order by a specific target date.
3) How do I receive my order?
For Singapore addresses:
a) Self pick-up
Self-collection is available at Cityhall, Raffles Place, and Tampines mrt stations. Please contact us at firstname.lastname@example.org to confirm the pick-up location and time.
*Note: Orders (including deposit) not collected within 3 months from collection notice will be forfeited.
b) Courier delivery (secure and express - within 2 business days)
For security reasons, we send all our Singapore-addressed packages via trackable courier by default. Please include your full address + postal code, a contact number, and preferred delivery days/times (if any) when you order. The package will be hand delivered between Monday to Friday, 9am to 6pm. Please ensure someone is physically present to collect the package. A tracking number will be sent once your package is shipped out. This service costs S$8 per package (up to 100g) per address.
*Purchases above S$100 and to a Singapore address will enjoy complimentary shipping!
For non-Singapore addresses:
-----------------------------a) Express Shipping (secure and express - within 4 business days)
b) Standard Registered Shipping via airmail (most economical - up to 12 business days)
Shipping options and costs will be outlined for your selection when you checkout.
*Tip: Reduce international shipping cost by combining purchases with friends and family. Just as long as you do not exceed 500g, which is very unlikely!
4) How can I find out the status of my order?
If you register a customer account with us when you purchase, you can log into your account on the top of the page to find out the status of your order. Most packages can also be tracked via the delivery service.
5) Are goods purchased refundable or exchangeable?
We gladly accept any non-gold jewelry (except made-to-order and custom orders) for product exchange or refund for an in-store voucher within 7 days of purchase/receipt. Product must be unused and in the original condition it is sold/shipped out.Exchange/refund of gold jewelry, made-to-order and custom orders is not permitted, unless for very special cases. For gold jewelry refund, it will be at the price it is sold.
*Note: A 10% restock fee will apply for refunds. Shipping costs are non-refundable.
Made-to-order are slight tweaks based on our existing designs such as choice of metal, finish and gems. Custom jewelry are bespoke designs designed and created exclusively for the customer. This can be end-to-end working from sketches, gem selection to final product, or the customer can bring his/her own existing gems / jewelry for refurbishment.
2) I saw a design I like on your site but:
- it's a custom order
- I like to use my own gem
- I want to make some slight tweaks
- I want to make it in gold
Please drop us a note at email@example.com with your needs including item selected / gem pics and specifications / tweaks wanted/ etc.
3) What is the process for custom jewelry orders?
Step 1: Brief - Contact firstname.lastname@example.org with your needs (type of jewelry wanted, metal/gem to use, preferred designs/style, jewelry purpose, budget and timeline) for an estimated cost and gem options (if any). After the overall specifications are agreed, you can opt to progress to a detail design stage (step 2) or proceed straight to production (step 3).
Step 2: Design - To progress into detailed design + sketches, a design deposit* is needed. Costings will be adjusted according to the specifications. This step may be skipped if the overall specifications and/or design are clearly outlined in step 1.
Step 3: Production (4 to 8 weeks) - After the design and/or specifications are confirmed, you will receive an official invoice with the costings including shipping. A production deposit* is needed at this time to finalise your order and initiate production. Your selected gem will be purchased will be purchased at this stage (if any).
Step 4: Collection - You will be contacted once production is completed to arrange for a pick-up or delivery.
*Note: A design deposit is required for any custom design and sketches. Upon confirmation of design, an 80% deposit is needed for work above S$500 to progress into production. Full payment is needed for those S$500 and below. Your design deposit will be deducted from the outstanding balance. Due to the work nature, deposits for custom orders are non-refundable or exchangeable once production work has started. In the case that you decide not to proceed after the design stage, the design deposit will be forfeited. Thank you for your understanding!